Return and Refund Policy | Intechs Computers Nairobi

This policy applies to all products bought from Intechs Computers in our shop on Tom Mboya Street, Nairobi, or through www.intechscomputers.tech.

Returns within 7 days

You may return a product within 7 days of delivery or collection if it is unused, in its original packaging, with all accessories, manuals and the original receipt or invoice.

To start a return, call or WhatsApp us on +254 723 116 088 with your order or receipt number. Bring the item to our shop, or we will arrange collection within Nairobi.

Faulty or wrong items

If an item arrives faulty, damaged or different from what you ordered, tell us within 7 days. We will repair, replace or refund it at no cost to you, including any delivery charges.

Items we cannot take back

Software, licence keys and digital products once activated or opened; consumables such as ink, toner and paper once opened; items damaged by misuse, liquid, power surges or unauthorised repair; and items ordered specially for you on request.

Refunds

Once we receive and check the returned item, approved refunds are paid by M-Pesa or bank transfer within 3 working days, using the same method you paid with where possible. Delivery fees are refunded only when the item was faulty or we sent the wrong item.

Warranty

Brand-new products usually carry a 1-year warranty and used, refurbished and Ex-UK products usually carry a 6-month warranty, from the date of purchase. Warranty varies by product, so please confirm the terms for your item when you order. Warranty covers manufacturing faults; it does not cover physical damage, liquid damage or misuse. Bring the item and your receipt to our shop for warranty service.

Contact us

Intechs Computers (Intechs Computer Garage), World Business Center, 3rd Floor, Shop 9, Tom Mboya Street, Nairobi, Kenya.

Phone / WhatsApp: +254 723 116 088 or +254 758 890 000. Email: info@intechscomputers.tech. Website: www.intechscomputers.tech.

Opening hours: Monday to Saturday 8:00am to 10:00pm, Sunday 11:00am to 3:00pm.

Last updated: 4 October 2026.